Shipping Policy

Free Shipping Qualifiers

  • Order must be over $60.
  • Only applies to orders shipping via FedEx Ground in the Contiguous US (Lower 48).


$7.95 Shipping Qualifiers

  • Only applies to orders shipping via FedEx Ground in the Contiguous US (Lower 48).
*Regular shipping rates apply to orders containing non-qualifying items.

SHIPPING COST

Shipping costs are non-refundable. Shipping is part of the transaction, not the product. If the product is defective or damaged, we will refund the original shipping charge and send you a new product. If a product is exchanged or returned for credit, then the customer is responsible for the shipping, including any damaged incurred during shipping. All shipments will be made via FedEx Ground. Customers are responsible for upgrades to FedEx Next-Day Air, 2ND Day Air, or 3RD Day Select.

EXCHANGES

If you are unhappy with anything that you receive or wish to exchange for merchandise of equal value, we are happy to exchange it for you. Exchange items will be shipped once the original item has been received and inspected. (To find how much coffee needs to be returned for an exchange, please see the "Refund Requirements").

For immediate exchanges, please call our Customer Service Department for assistance. The customer is responsible for all shipping costs and will be charged accordingly. All returned items will be inspected for damage and charges will be accessed before a new item is sent. We are not responsible for damage during shipping.

In the event you receive damaged product, call our Customer Service Department with 24-48 hours of arrival. Failure to contact Customer Service within this time frame will void any claim.